Terms of Service

1. What NAME IT. is

NAME IT. is a local help service. You describe a task, we review it, and if we can do it we send you a fixed-price quote. All work is performed by or arranged through the NAME IT. team. We are not a marketplace and we do not dispatch unrelated third-party providers.

2. Service area

We are starting in Suffolk County, Long Island, New York. We may expand, but right now we only accept jobs we can realistically reach and complete in Suffolk County. Submitting a request outside this area does not guarantee service.

3. What we will and won't do

We handle everyday tasks such as assembly, moving help, pickups, cleaning, yard work, and event setup.

We do not perform work that requires a licensed trade (plumbing, electrical, HVAC, gas, structural), work that needs a permit we do not hold, hazardous-material handling, pest control, appliance repair, or anything unsafe or illegal. We also do not enter crawl spaces, attics, or roofs unless the job explicitly describes it and we agree in writing.

If a task turns out to require a licensed professional once we see it, we will tell you and you are not charged for work we did not perform.

4. Quotes and booking

Every quote is prepared manually based on the description, photos, location, timing, and estimated effort. A price is only fixed once you receive it in writing through your secure tracking page. Nothing is booked until you approve the quote and the deposit is successfully collected.

Quotes are valid for 7 days. After that we may need to re-check availability and pricing.

5. Payment authorization

By approving a quote and paying the deposit, you authorize NAME IT. to charge the deposit shown and to save your payment method for the remaining balance. Card details are entered directly with our payment provider; NAME IT. never sees or stores your card number.

The remaining balance is collected only after the job is marked complete. You will have 48 hours to review the finished work. During that window you can select LOOKS GOOD to charge the balance immediately, or select SOMETHING'S WRONG to pause collection while we resolve it. If you take no action within 48 hours, you authorize us to charge the remaining balance to your saved payment method.

6. Deposit, balance, and tipping

The default deposit is 25% of the quoted total unless a different amount is shown on your quote. The deposit confirms your booking. The balance is the quoted total minus the deposit. Tips are optional and are not included in the quote.

7. Scope changes

If you ask for additional work after a quote is approved, we will describe the change, the added cost, and the new total. The extra amount is added to your balance. The job continues only after you approve the change in writing through your tracking page. We do not perform unapproved extra work and bill you later.

8. Cancellations and no-shows

• Before we start: You may cancel or reschedule through your tracking page or by replying to any NAME IT. email. If you cancel before we arrive, your deposit is refunded in full.
• After we arrive: If we have already traveled to your location or begun the work, a cancellation fee up to the full quoted price may apply to cover time and travel.
• No-show: If we arrive within the agreed window and cannot access the location or reach you after reasonable attempts, the job may be treated as a cancellation after arrival and charged accordingly.

9. Refunds

Refunds are processed back to the original payment method. A refund is only marked complete once our payment provider confirms it. We issue refunds when:

• you cancel before we start and request a refund;
• we cancel the job for any reason;
• an issue is resolved with a refund as agreed; or
• we determine, in our sole judgment, that a refund is warranted.

Refunds typically appear in 5–10 business days depending on your bank. We do not refund discretionary tips.

10. Issues and disputes

If something is not right, use SOMETHING'S WRONG within the 48-hour review window. We will respond, schedule a correction if needed, or process a refund if that is the fair resolution. Disputes that cannot be resolved directly should be addressed through informal good-faith negotiation before any formal process.

11. Liability

NAME IT. carries general liability insurance appropriate for the light home-help services we perform. We are responsible for damage caused by our negligence during the job, up to the amount paid for that job or the limits of our insurance, whichever is lower. We are not liable for pre-existing damage, damage caused by incorrect information you provided, or consequential damages.

12. Changes to these terms

We may update these terms. The version in effect when you submit a request applies to that request. Continued use after an update means you accept the new terms.

13. Contact

Questions? Reply to any NAME IT. email or write to contact@oryon-systems.com.